At PartnerLens, we are committed to providing high-quality verification services. This policy outlines the terms and conditions governing cancellations, modifications, and refunds for our services.
1. Cancellation Policy
Services Cannot Be Cancelled
Due to the nature of our verification services, which involve immediate commencement of background checks, data compilation, and analysis upon payment confirmation, we do not accept cancellation requests once an order has been placed and payment has been processed.
Once your payment is confirmed, our team begins working on your verification request immediately. The processes involved include accessing multiple databases, conducting inquiries, and compiling comprehensive reports, which cannot be reversed or cancelled mid-process.
2. Modification Policy
Modifications Allowed Within 2 Hours
If you need to modify any details of your verification request, you may do so by contacting us via email at contact@partnerlens.in within 2 hours of placing your order.
Acceptable modifications include:
Correcting typographical errors in the subject's name or details
Updating contact information or delivery preferences
Adding or clarifying specific verification requirements
Modifying the scope of verification services (subject to pricing adjustments)
Important: Modification requests received after the 2-hour window may not be accommodated if our verification process has already progressed beyond the preliminary stage. We will make reasonable efforts to accommodate late modification requests where possible.
3. Refund Policy
PartnerLens maintains a fair and transparent refund policy based on service deliverability and data accuracy. Refunds are evaluated on a case-by-case basis according to the following guidelines:
Eligible for Full Refund
You are eligible for a full refund in the following circumstances:
Data Not Found: If we are unable to locate or verify any information about the subject of your verification request through our available resources and databases, a full refund will be issued without any deduction.
Service Failure: If we fail to deliver the verification report within the agreed timeframe due to reasons within our control, you may request a full refund.
Technical Errors: If a technical error on our platform results in duplicate charges or incorrect billing, the excess amount will be refunded immediately.
Not Eligible for Refund
Refunds will not be issued in the following situations:
Faulty Data Provided: If you provide incorrect, incomplete, or misleading information about the verification subject and fail to correct this information within 6 hours of placing the order, no refund will be issued. It is your responsibility to ensure the accuracy of all data submitted.
Change of Mind: If you simply change your mind after placing an order, no refund will be provided as our verification process begins immediately.
Dissatisfaction with Results: If the verification report contains accurate information that does not meet your expectations or reveals unfavorable findings, this does not constitute grounds for a refund.
Partial Information: If we are able to verify some but not all aspects of your request, a partial service has been rendered and refunds will not be provided.
Critical: Data Accuracy Window
You have 6 hours from the time of placing your order to review and confirm the accuracy of the information you provided. If you discover any errors in the submitted data, you must contact us immediately at contact@partnerlens.in to correct them. Failure to do so within this timeframe will result in forfeiture of your right to request a refund based on faulty data.
4. Refund Processing
When a refund is approved, the following process applies:
Refunds will be processed within 5-7 business days of approval
The refund will be credited to the original payment method used for the transaction
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account
You will receive an email confirmation once the refund has been processed from our end
Please note that payment gateway charges or transaction fees are non-refundable and will be deducted from the refund amount where applicable.
Include your order ID, registered email address, and payment transaction details
Clearly state the reason for your refund request
Provide any supporting documentation or evidence if applicable
Our team will review your request and respond within 48-72 business hours
6. Dispute Resolution
If you disagree with our decision regarding your refund request, you may escalate the matter by sending a detailed explanation to contact@partnerlens.in with "Dispute Resolution" in the subject line. Our senior management team will review your case and provide a final decision within 7 business days. This decision will be binding and final.
7. Contact Information
For any questions or concerns regarding cancellations, modifications, or refunds, please contact us: